Resident Technology Agent (RTA) Operations Lead
Interested in working with Georgia Tech’s residential IT group in an operations role? Gain invaluable hands-on experience with enterprise-grade network equipment and advanced technologies at WreckTechs!
Job Description
The Wreck Techs is a team of 25+ active students that assist residential students, faculty, and staff throughout the year with technical and customer service needs, focusing on wired and wireless Internet issues and device management in campus residential environments. They assist customers via email, phone, live chat, and in walk-up locations in the West Village Dining Commons, along with in room field support.
Responsibilities
- Lead Specific Duties:
– Will be a direct assistant to the WreckTechs manager.
– Will handle scheduling for the WreckTech team (25+ members)
– Will organize meetings and take notes.
– Will schedule field work for the WreckTech team.
– Will lead hiring and onboarding effort (in 2026) for the WreckTechs team.
– Will attend weekly meetings and evaluate incidents & requests.
– Will not be on call, but will be expected to check Teams during non scheduled hours. - RTA Duties:
– Provide support for accounts, internet enabled devices, software, malware, residential A/V, in office and other campus locations.
– Repair ethernet cabling inside of residential rooms.
– Work on various projects alongside campus network, AV, and device management groups.
– Develop problem-solving skills and enhance your customer service ability in a diverse tech environment.
– May lift and handle network equipment (up to 50 pounds), which may require using a ladder
Qualifications
- Exceptionally organized with good attention to detail
Knowledge of Microsoft office platform tools (Outlook, Word, Excel, Shifts, Forms, Lists, etc) - Some networking knowledge/background (certifications such as A+, N+, Sec+, or CCNA a plus, but not mandatory)
- Strong work ethic
- Available to work for summer/Fall 2025 (mandatory)
Citizenship Requirements
- Students must be a U.S. person (U.S. citizen or permanent resident)
- Due to regulatory and security requirements, we are only able to hire individuals classified as “United States persons”. For more information, see item 3 “Who is considered a U.S. Person?” of the Oversight section of the nsa.gov FAQ: https://www.nsa.gov/about/faqs/sigint-faqs/#oversight3
Interested?
This role follows the email application process. Please take note of the citizenship requirements.
Application Deadline
March 19, 2025
Hiring Manager
Wreck Techs
Sergio Evans
WreckTechs Manager
wthiring@groups.gatech.edu
Specifications
Hours
20 hours per week
Rate
$16/hour
Location
West Village/Campus Wide
Duration
Start Date: April 1, 2025
End Date: April 1, 2029
Perks of the Job
Flexible Hours
Work schedules are flexible and based on your availability and academic schedule.
Teamwork
Join a team of student assistants and learn to collaborate with like-minded colleagues in a fun and friendly work culture
Technical Growth
Gain on the job IT training and hands-on experience across a breadth of technologies.
Service Experience
Acquire real-world service experience, applicable to future industry opportunities within a customer-focused technology support role
Perks
A Step Towards Success
Many WreckTechs use the skills they obtained to move forward in positions related to IT and engineering.
